Wash hair with shampoo Smoothing Cream: Divide hair into 4 sections Wear suitable disposable gloves during the entire service Pour Smoothing Cream into a non-metallic bowl Virgin applications: beginning at the nape of the neck, use a tint brush to apply product rapidly section by section along the lengths of the hair, stopping 1/2 cm from the scalp. Avoid tension on the hair Retouch applications: If the hair has already been relaxed, apply on the re-growth only Repeat applications on remaining sections in the same manner. Ensure the cream is distributed well throughout the hair Do not pull the hair during the application Smooth with fingers or side of hand to ensure enough product is spread through hair and it remains straight. Leave on for: 10 to 20 minutes at room temperature on Sensitized hair 20 to 30 minutes on Normal hair 30 to 40 minutes on Resistant hair 40 to 50 minutes on Very Resistant Natural hair Continue smoothing hair with fingers during recommended development time. Use a timer. The application time must be counted as part of the total development time. Total development time is 20 minutes for natural hair (including application time). Do not develop under heat Do not exceed the maximum development time Rinse thoroughly with lukewarm water until the product is completely removed. Take care to ensure that the rinse water does not run into the eyes Towel dry carefully Then neutralize the hair using the X-tenso Oleoshape neutralizing cream Neutralizing Cream: Apply neutralizing cream to hair Spread well and allow to penetrate all of hair Leave on 10 minutes Smooth down regularly so that hair remains straight during neutralizing process. Rinse carefully for 3 minutes